Cloud infrastructure and IT operations professional
I build secure, reliable services and solve problems calmly under pressure.
I have 20+ years of experience across infrastructure, support, service continuity, and controlled change in enterprise and public sector environments. My recent work includes hands-on AWS delivery across storage, hosting, and secure media solutions, while I continue building Azure capability through certification and project work.
Key Professional Achievements
Reduced support turnaround from 5 days to 2 hours
Delivered an availability improvement initiative that created more than £100K in annual productivity value.
Restored critical service in 30 minutes
Coordinated a system recovery during a major outage affecting hundreds of users across dozens of sites.
Led AD to EntraID delivery
Coordinated engineers, suppliers, issue handling, and post go-live support for a controlled identity migration.